Terms and Conditions of Use betpro – Read Before You Start

1 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and betpro ("Company", "we") regarding the use of the betpro platform, accessible via the betpro.plus website and the betpro mobile app.

By accessing, browsing, or using any part of the betpro platform, you confirm that you are at least 18 years of age, have the legal capacity to enter into this agreement, and agree to comply with all terms stated herein as well as any additional guidelines we may publish from time to time.

If you disagree with any part of these terms, please stop using the betpro platform immediately and contact our support team if you require further clarification.

2 User Eligibility

To use the betpro platform, you must meet the following requirements:

• Be at least 18 years on the date of registration.
• Not be on any self-exclusion list or playing ban imposed by any regulatory body.
• Not access the platform from any region or country where online gambling activities are prohibited under local law.
• Have full legal capacity to enter into a binding agreement.
• Register and play for yourself only — not on behalf of others.

Betpro reserves the right to verify user eligibility at any time. If verification reveals that a user does not meet the eligibility requirements, betpro reserves the right to close the account and withhold any balance associated with the breach of these terms.

3 Account Registration

Each user is only permitted to register one (1) account at betpro. Holding multiple accounts, whether under the same or different names, is a serious violation of these terms.

During registration, you must provide accurate, current, and complete information including your full name, date of birth, phone number, and a valid email address. betpro conducts a Know Your Customer (KYC) identity verification process to ensure the safety of all users and to comply with legal requirements.

Documents that may be requested during the KYC process include:

• Valid Malaysian Identity Card (MyKad) or passport.
• Proof of current address (bank statement or utility bill within the last 3 months).
• Proof of ownership of the payment method used for the deposit.

You are solely responsible for keeping your account password confidential. betpro will never request your password via email, SMS, or live chat. Please contact us immediately if you suspect your account has been accessed without authorisation.

4 Deposit & Withdrawal

All financial transactions at betpro are conducted in the currency of Malaysian Ringgit (MYR). betpro accepts deposits via the following payment methods: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and local bank transfer.

Important terms regarding deposits and withdrawals:

• Deposits must be made from a bank account or e-wallet registered in your own name. betpro does not accept third-party deposits in compliance with anti-money laundering (AML) regulations.
• Minimum and maximum deposit limits are subject to the chosen payment method and your account verification level.
• Withdrawals will be processed within 1 to 3 business days after all verification requirements are met. First-time withdrawals require full KYC verification.
• Betpro reserves the right to request additional supporting documents before processing any withdrawal for compliance purposes.
• In the event of suspicious activity, betpro reserves the right to suspend or void withdrawal transactions while conducting an internal investigation.

5 Bonus & Promotions

Betpro offers a variety of bonuses and promotions for new and existing members. All bonuses are subject to a wagering requirement and the specific terms stated in each promotional offer.

• Wagering Requirement: Bonuses received must be wagered the specified number of times before a withdrawal can be made. The wagering requirements for each bonus are clearly stated on the relevant promotions page.
• Validity Period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• One Bonus at a Time: Users may not claim two bonuses simultaneously unless otherwise stated in the relevant promotion's terms.
• Prohibited Misuse: Any attempt to abuse the bonus system, including the use of multiple accounts or hedging strategies, will result in bonus forfeiture and account action.
• betpro's Discretion: betpro reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6 Game Rules

All games offered at betpro, including Live Casino, Sports Betting, bingo, Fish Shooting Games, and Slots, are subject to their respective game-specific rules. Users are responsible for understanding the rules of each game before playing.

• Game outcomes determined by the betpro system or live dealers are final and cannot be disputed except in cases of technical errors acknowledged by betpro.
• In the event of a technical disruption during a game session, betpro will use server logs to determine a fair outcome. If a result cannot be determined, the relevant wager will be voided and funds returned.
• Betpro uses a certified random number generator (RNG) for all Slot and table games to ensure fairness and transparency.
• Any attempt to manipulate game outcomes, use automated software (bots), or exploit system vulnerabilities is a serious violation that will result in immediate account closure.

7 User Responsibilities

As a betpro user, you agree to:

• Provide accurate and up-to-date information at all times, and update your personal details should any changes occur.
• Use the betpro platform solely for lawful personal entertainment purposes and not for illegal activities such as money laundering.
• Not use any software, tools, or methods that could interfere with or manipulate the normal operation of the betpro platform.
• You are fully responsible for all activities carried out through your account, including any financial transactions and wagering.
• Notify betpro immediately if you suspect your account has been compromised or accessed without authorisation.
• Play responsibly and set appropriate limits for yourself. betpro provides responsible gaming tools to help you manage your gaming experience.

Betpro is committed to supporting users who may be experiencing issues related to gaming. If you feel that gaming is beginning to have a negative impact on your life, please visit our Responsible Gaming page for assistance and appropriate resources.

8 Liability Limits

Betpro provides the platform on an "as-is" basis and does not guarantee that the service will be entirely free from interruptions, errors, or cyberattacks, even though we employ best-in-class security measures including SSL 256-bit encryption.

• Betpro is not liable for any losses arising from technical disruptions, internet connectivity issues on the user's end, or circumstances beyond our control (force majeure).
• Betpro is not responsible for betting or game outcomes that have been fairly decided in accordance with the established game rules.
• Betpro's maximum liability to any user under any circumstances shall not exceed the amount of active deposits held in the user's account at the time of the relevant incident.

9 Account Closure

Betpro reserves the right to suspend, restrict, or close a user account without prior notice under the following circumstances:

• User has violated any term within this document.
• Betpro suspects fraud, money laundering, or other illegal activity.
• User found to hold multiple accounts.
• User failed to complete KYC verification within the stipulated timeframe.
• Request from the relevant authorities.

Users may also request voluntary account closure at any time by contacting the betpro support team. Any valid balance in the account will be returned after all compliance checks are completed.

If you need a temporary break from the platform, betpro offers a temporary self-exclusion option that can be enabled through your account settings or by contacting our customer support.

10 Applicable Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the betpro platform shall first be resolved through amicable negotiation between both parties.

If resolution through negotiation fails within 30 days, the dispute shall be referred to a mutually agreed arbitration procedure. The arbitration decision is final and binding on both parties.

• Betpro is committed to resolving all user complaints promptly and fairly.
• To submit a formal complaint, please contact our customer support team via live chat or email, including your account details and a full description of your complaint.
• Betpro will respond to all formal complaints within 5 business days.